Always ask for a reference number

Report to the National Environmental Crimes & Incidents Hotline

• Call toll-free: 0800 205 005 (24 hours)
  
• Email: complaints@environment.gov.za
  

Report environmental issues to the Rustenburg Municipality 

• Call: 014 590 3111
  
• WhatsApp: 060 543 6563
  
• Email: customercare@rustenburg.gov.za
  
• Twitter: @RustenburgLM
  
  Report Noise Pollution to the Rustenberg Police Service (SAPS)
• Call: 014 590 4115
  

Steps for successful reporting

1. Contact your municipality or national hotline to report the problem.  
   
2. Stay patient, be polite and always ask for a reference number.
   
3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.
   
4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.
   

Examples of environmental issues you can report 

• Chemical dumping 
  
• Mismanaged waste from mines and factories 
  
• Construction material and refuse dumping
  
• Litter 
  
• Factories or businesses causing air pollution
  
• Air pollution 
  
• Burning trash 
  
• Sewage leaks
  
• Water pollution
  
• Pest infestations like rats, cockroaches or termites
  
• Alien invasive vegetation  
  
• Late-night music and other noise that disturbs well-being
  
  Source: Rustenburg Municipality

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

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