Tired of electricity and water outages, potholes, sewerage flowing in your streets?
fixlocal can help!
Local government is responsible for providing these services, and they are our constitutional rights and millions of us pay rates and taxes to secure them. Many South Africans are tired and despondent and often do not know where to start when it comes to fixing service delivery failures. But, we are also a country of active people who want to make a difference. In response to all this, fixlocal is an innovative new initiative poised to make waves across South Africa.
Who is fixlocal?
fixlocal is an apolitical project of Jozi My Jozi, a movement inspired by the Constitution to restore pride, hope and active citizenship by encouraging residents to reconnect with and invest in their city.
What is fixlocal?
fixlocal is a service accessible via www.fixlocal.org.za, via WhatsApp, and apps available for Android and IOS. fixlocal enables citizens to fix their local challenges, by working with the local government authorities or holding them to account, by getting organised, or by fixing the problem themselves. Through helping people mobilise and organise, it will foster communities of active citizens for a more prosperous and equitable South Africa.
What we provide
fixlocal provides step-by-step 'how-to' guides on web and WhatsApp, with useful links, tools and templates on:
- How to report a problem (i.e. leaking sewage, potholes, broken streetlights)
Geolocation links the user to the most useful municipal contact information and process to report the issue.
- How to escalate a problem
The best practice ideas for what to do if the problem is not resolved, including contact details for ward councillors and the political party they represent. How to mobilise your community peacefully to put pressure on the authorities and to safely 'blow the whistle' and expose corruption, if it is uncovered.
- How to fix it yourself
A last resort is to fix it yourself. Best practice guidelines for problems that can be safely and legally tackled.
- fixlocal also collates inspiring stories of active citizens and local authorities who are "fixing local"
Real-life success stories of individuals, businesses, NGOs, communities and local authorities successfully addressing local challenges in different contexts - city, township, peri-urban and small towns.
The fixlocal App enables users to report and escalate complaints to councillors and also to track complaints to resolution. The App also provides information on how to escalate to other officials, such as the Chief Whip, Municipal Managers, and the Mayor.
Partnerships
fixlocal is partnering with media, corporates, civil society and faith-based organisations to promote fixlocal and inspire people to act.
Roll out plan
fixlocal launched in May 2025 and currently covers 18 South African municipalities, with future plans to roll out to the rest of the country.
Contact us:
- Visit us at www.fixlocal.org.za
- Contact us at info@fixlocal.org.za
- Get fixlocal on WhatsApp – 060 061 1111
- Download our App on Google Play or on the App Store.
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