Always ask for a reference number

Report to the National Environmental Crimes & Incidents Hotline

• Call toll-free 24/7: 0800 205 005
  
• Email: complaints@environment.gov.za
  

Report environmental issues to the Mangaung Municipality

• Switchboard: 051 405 8911
  
• Call Centre: 0800 111 300 or  051 412 4000
  
• WhatsApp (text only): 065 586 6261
  
• Twitter: @CityofMangaung_
  
• Email: enquiry@mangaung.co.za
  

Steps for successful reporting

1. Contact the relevant department or hotline for your issue.   
   
2. Stay patient, be polite and always ask for a reference number.
   
3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.
   
4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.
   

Examples of environmental issues you can report  

• Chemical dumping 
  
• Water pollution
  
• Construction material and refuse dumping
  
• Air pollution 
  
• Burning trash 
  
• Sewage leaks
  
• Pest infestations like rats, cockroaches or termites
  
• Alien invasive vegetation  
  
• Litter
  
• Streets in need of sweeping
  
• Waste management
  
• Illegal dumping
  
• Late-night music
  
• Noise pollution from factories 
  
  No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph supplied by: SowetanLIVE