Always ask for a reference number

Report to the National Environmental Crimes & Incidents Hotline

• Call toll-free 24/7: 0800 205 005
  
• Email: complaints@environment.gov.za
  

Report environmental issues to the Sol Plaatje Municipality

• Call: 053 830 6442
  
• Toll Free: 080 122 9010
  
• Twitter: @SolMunicipality
  

Steps for successful reporting

1. Contact your municipality or national hotline to report the problem.  
   
2. Stay patient, be polite and always ask for a reference number.
   
3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.
   
4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.
   

https://drive.google.com/file/d/1xDsno4TnLzcna7IVF4Z-iiLGxWWFLZs0/view?usp=drive_link