Always ask for a reference number

Report Issues to City of Tshwane Parks 

• Call: 012 358 0495
  
• Online portal:  e-tshwane.co.za (select environment and parks)
  

General Reporting 

• Call: 012 358 9999
  
• WhatsApp: 087 153 1001
  
• Email: enquiriestm@tshwane.gov.za
  
• Twitter: @CityTshwane
  

Steps for successful reporting

1. Contact the relevant department to report the problem.  
   
2. Stay patient, be polite and always ask for a reference number.
   
3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.
   
4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed. ## Examples of parks and recreation issues you can report

• Broken park equipment or infrastructure
  
• Fallen trees
  
• Trees touching pylons
  
• Alien invasive vegetation in parks
  
• Overgrown grass
  
• Neglected gardens
  
• Unsafe parks
  
• Cemetery maintenance issues
  
• Issues with public swimming pools
  
• Litter in open areas or rivers
  
  No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph: Johannesburg City Parks and Zoo