You can make sure our city services work well. It's important to report issues like potholes, power cuts, water leaks, or fallen trees. Following up and taking more steps if needed can help fix these issues.

Steps for reporting a problem

1. Contact methods:

   • You can report problems by calling the City at 0860 103 089.
   • You can also report online at CapeTown.gov.za.

2. Types of problems you can report:

   • Removal of dead animals
   • Blocked stormwater drains
   • Power cuts or unexpected electricity problems
   • Graffiti and damage to city property
   • Uncollected rubbish
   • Tree problems like removal, trimming, or root issues
   • Illegal dumping and leaking water pipes
   • Maintenance of public spaces, like parks and open areas
   • Noise problems and problematic buildings
   • Issues with public toilets or dirty facilities
   • Traffic problems, like speeding and broken street signs
   • Bad behaviour and illegal squatting

No luck with reporting, you can escalate your issue by clicking here for more options.

Get your community involved

Is there a community-driven group or caring business in your area? A dedicated group of committed people can effectively solve local problems.

Think about starting or joining community groups like a street WhatsApp group, residents' association, or community policing forum (CPF) to get help and to stay informed and involved in local issues.

How to set up a community group

How to start a WhatsApp group

How to start a residents' association

How to set up a community policing forum

How to set up a neighbourhood watch

How to organise community action

How to use media to create pressure for change

Know your rights – how local government works

It’s important to understand how your local government works so that you can work with them to support what they are doing while your community continues to keep them accountable and deliver services on time. Remember you have a constitutional right to many of the services provided by local government, as well as to accountability and transparency, wherever you live and regardless of how much you earn. It is also where money collected from taxes and rates goes.