Always ask for a reference number

Report roads issues to the Rustenburg municipality

• Call: 014 590 3111

• WhatsApp: 060 543 6563

• Email: customercare@rustenburg.gov.za

• Twitter: @RustenburgLM

Report Potholes to SANRAL

The South African National Roads Agency (SANRAL) is responsible for maintaining most national and some provincial and regional roads. 

Download: Vala Zonke Pothole Reporting App

Steps for successful reporting

1. Contact the relevant department to report the problem.  

2. Stay patient, be polite and always ask for a reference number.

3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.

4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.

Examples of road, transport and traffic issues you can report

• Faulty traffic lights

• Broken streetlights 

• Pothole repairs

• Faded road markings and missing signage

• Blocked stormwater drains

• Broken pavements

• Public transport issues

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph: KH Plant