Always ask for a reference number

Report water issues to eThekwini Municipality

• Call 24 hours: 080 13 13 013

•  WhatsApp: 073 1483 477

• Email: eservices@durban.gov.za​

• Twitter: @eThekwiniM

• Online portal:   eThekwini Municipality – Report a Problem

Report waste issues to eThekwini waste department

• Call: 031 311 8804

• Email: dsw@durban.gov.za​

Steps for successful reporting

1. Contact the eThekwini Metropolitan Municipality to report the problem.  

2. Stay patient, be polite and always ask for a reference number.

3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.

4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.

Examples of water issues you can report

• Blocked and overflowing sewers/drains

• Check water issues

• Bad water quality

• No water

• Low water pressure

• Leaking municipal pipes

Examples of sanitation and waste disposal issues you can report

• Overflowing public bins

• Illegal dumping

• Landfill site mismanagement

• Issues with refuse collection

• Rubble collection

• Requests for wheelie bins

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph supplied by: ECR