Always ask for a reference number

Report flooding

Contact eThekwini Disaster Management

• Call 24/7: 031 361 0000

• Call (weekdays):   031 367 0000

Report stormwater issues to eThekwini Municipality

• Call 24 hours: 080 13 13 013

• Email: eservices@durban.gov.za​

• Twitter: @eThekwiniM

Contact eThekwini Coastal Stormwater & Catchment Management

• Call: 031 311 7338

• Online: About Coastal Stormwater & Catchment Management

Steps for successful reporting

1. Contact the municipality to report the problem.  

2. Stay patient, be polite and always ask for a reference number.

3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.

4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.

Examples of stormwater, flooding, and other water infrastructure issues you can report

• Flooding

• Blocked and overflowing sewers/drains

• Burst water pipes and leaks

• Missing, damaged water valves or meter covers

• No water

• Sewerage

• Water outages

• Fire hydrants leaking

• Replacing damaged meters

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.