Always ask for a reference number

Report flooding

• Call emergency services: 043 705 9000

• Call disaster management:  043 743 7118

Report stormwater issues

Buffalo City Roads and Stormwater Department 

• Call: 043 705 9220

East London Roads and Stormwater Department 

• Call: 043 705 9223

Report water issues

Contact Buffalo City Water and Sanitation Department 

• Call: 043 705 9234

General reporting to the Buffalo City Municipality 

• Call Centre: 086 111 3017

• Twitter: @OfficialBCMM

Steps for successful reporting

1. Contact the relevant department to report the problem.  

2. Stay patient, be polite and always ask for a reference number.

3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.

4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.

Examples of stormwater, flooding, and other water infrastructure issues you can report

• Flooding

• Blocked and overflowing sewers/drains

• Burst water pipes and leaks

• Missing, damaged water valves or meter covers

• No water

• Sewerage

• Water outages

• Fire hydrants leaking

• Replacing damaged meters

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

.Source: Buffalo City Municipality