Always ask for a reference number

Report issues to Eskom

• Call Eskom helpline: 086 0037 566

• Download: MyEskom Customer App

• Alfred WhatsApp Chatbot: 086 0037 566

Report electrical issues to the City of Tshwane

• Online reporting: e-tshwane.co.za (select energy and electricity) 

• Email: electricity@tshwane.gov.za

General Reporting

Contact the City of Tshwane 

• Call centre: 012 358 9999

• WhatsApp: 087 153 1001

• Twitter: @CityTshwane

Steps for successful reporting

1. Contact Eskom or the municipality to report the problem.  

2. Stay patient, be polite and always ask for a reference number.

3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.

4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.

Examples of electricity issues you can report

• Unplanned electricity outages

• Broken overhead cables

• Cable explosions

• Equipment damage and exposure

• Broken substations or transformers

• Faulty meters

• Faulty streetlights

• Illegal connections

• Power phase issues

• Vandalised or unsecured distribution boxes

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph credit: News24 - Waldo Swiegers/Getty Images

Source: Tshwane Municipality