We have gathered important contact numbers and emails to help you report problems to your local municipality. If you can't get through or feel your report isn’t being logged, try reaching out to your ward councillor or community groups. Stay patient, be polite and always ask for a reference number.

You can make sure our city services work well. It's important to report issues like potholes, power cuts, water leaks, or fallen trees. Following up and taking more steps if needed can help fix these issues.

General reporting

• General reporting: e-tshwane.co.za

Electricity issues you can report

• Broken overhead cable
• Broken streetlights
• Electricity outages
• Equipment damage and exposure
• Faulty meter or streetlights
• Meter reading
• Prepaid meters

Contact Eskom

• Call Eskom helpline: 086 0037 566
• Download these apps from your app store:
  • MyEskom Customer App
  • Alfred Chatbot WhatsApp: 086 0037 566

Contact City of Tshwane Electricity Services

• Call: 012 358 9999
• WhatsApp: 087 153 1001
• Twitter: @CityTshwane
• Email: electricity@tshwane.gov.za

Reported and still no luck? Click here to see what you can do next.

Source: Tshwane Municipality

Get your community involved

Is there a community-driven group or caring business in your area? A dedicated group of committed people can effectively solve local problems.

Think about starting or joining community groups like a street WhatsApp group, residents' association, or community policing forum (CPF) to get help and to stay informed and involved in local issues.

How to set up a community group

How to start a WhatsApp group

How to start a residents' association

How to set up a community policing forum

How to set up a neighbourhood watch

How to organise community action

How to use media to create pressure for change

Know your rights – how local government works

It’s important to understand how your local government works so that you can work with them to support what they are doing while your community continues to keep them accountable and deliver services on time. Remember you have a constitutional right to many of the services provided by local government, as well as to accountability and transparency, wherever you live and regardless of how.