How to report water and sanitation issues in Newcastle

Always ask for a reference number

Contact the Newcastle Emergency Water and Sewer Hotline

Call: 087 740 8839

Report water issues to the Newcastle Municipality

Call centre: 034 328 7600

Report waste issues to the Newcastle Municipality

Contact the Newcastle Waste Department

Call: 034 328 7724

General reporting

Download: Newcastle Municipality app
WhatsApp: 0606508398
Twitter: @nnmunicipality

Steps for successful reporting

Contact the Newcastle Municipality to report the problem.
Stay patient, be polite and always ask for a reference number.
Let your neighbourhood group know that you have reported the problem and share the reference number with the group.
Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.

Examples of water issues you can report

Blocked and overflowing sewers/drains
Check water issues
Bad water quality
No water
Low water pressure
Leaking municipal pipes

Examples of sanitation and waste disposal issues you can report

Overflowing public bins
Illegal dumping
Landfill site mismanagement
Issues with refuse collection
Rubble collection
Requests for wheelie bins

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph supplied by: ECR