Always ask for a reference number

Report issues to Joburg Water

• Joburg Water Call Centre:  011 688 1699 
  
• Email: fault@jwater.co.za
  
• Facebook: Johannesburg Water  
  
• Twitter: @JHBWater  
  

General Reporting to the City of Joburg

• Call: 0860 562 874  (option 3 for water) 
  

Report sanitation and waste disposal issues to Pikitup 

• Call: 0860 562 874 (option 4 for Pikitup) 
  
• Email: illegaldumping@pikitup.co.za
  

Report Illegal Dumping 

• WhatsApp: 082 779 1361
•  Send clear photos of the license plate of the dumping vehicle and the rubbish dumped.   
  

Steps for successful reporting

1. Contact Joburg Water or Pikitup to report the problem.  
   
2. Stay patient, be polite and always ask for a reference number.
   
3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.
   
4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.
   

Examples of water issues you can report

• Blocked and overflowing sewers/drains
  
• Check water issues
  
• Bad water quality
  
• No water
  
• Low water pressure
  
• Leaking municipal pipes
  

Examples of sanitation and waste disposal issues you can report

• Overflowing public bins
  
• Illegal dumping
  
• Landfill site mismanagement
  
• Issues with refuse collection
  
• Rubble collection
  
• Requests for wheelie bins

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph supplied by: ECR