Always ask for a reference number

Contact the Newcastle Emergency Water and Sewer Hotline

• Call: 087 740 8839
  

Report water issues to the Newcastle Municipality 

• Call centre: 034 328 7600
  

Report waste issues to the Newcastle Municipality 

Contact the Newcastle Waste Department 

• Call: 034 328 7724
  
  General reporting
• Download: Newcastle Municipality app
  
• WhatsApp: 0606508398 
  
• Twitter: @nnmunicipality
  

Steps for successful reporting

1. Contact the Newcastle Municipality to report the problem.  
   
2. Stay patient, be polite and always ask for a reference number.
   
3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.
   
4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.
   

Examples of water issues you can report

• Blocked and overflowing sewers/drains
  
• Check water issues
  
• Bad water quality
  
• No water
  
• Low water pressure
  
• Leaking municipal pipes
  

Examples of sanitation and waste disposal issues you can report

• Overflowing public bins
  
• Illegal dumping
  
• Landfill site mismanagement
  
• Issues with refuse collection
  
• Rubble collection
  
• Requests for wheelie bins

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph supplied by: ECR