Always ask for a reference number

Report issues to Eskom

• Call Eskom helpline: 086 0037 566

• Download: MyEskom Customer App

• Alfred WhatsApp Chatbot: 086 0037 566

Report electricity issues to Nelson Mandela Bay Metro

• Email: eleccallcentre@mandelametro.gov.za

• Call Toll Free: 0800 20 5050  (press 3 for electricity) 

• General reporting: www.nelsonmandelabay.gov.za 

• Download: NMBM Mobile App

• Twitter: @NMandelaBaymuni

Examples of electricity issues you can report

• Unplanned electricity outages

• Broken overhead cables

• Cable explosions

• Equipment damage and exposure

• Broken substations or transformers

• Faulty meters

• Faulty streetlights

• Illegal connections

• Power phase issues

• Vandalised or unsecured distribution boxes

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph credit: News24 - Waldo Swiegers/Getty Images