Always ask for a reference number
Contact City Power
Call: 0860 562 874 (press option 2)
Call: 011 375 5555 (press option 2)
Call toll-free (06h00–18h00): 0800 003 156
Report online with the web portal: CityPower Mobi
Twitter: @CityPowerJhb
Contact Eskom
Call Eskom helpline: 086 0037 566
Download: MyEskom Customer App
Alfred Chatbot WhatsApp: 086 0037 566
Steps for successful reporting
Contact City Power or Eskom to report the problem.
Stay patient, be polite and always ask for a reference number.
Let your neighbourhood group know that you have reported the problem and share the reference number with the group. City Power is more likely to react if many people report the same fault.
Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.
Electricity issues you can report
Unplanned electricity outages
Broken overhead cables
Cable explosions
Equipment damage and exposure
Broken substations or transformers
Faulty meters
Faulty streetlights
Illegal connections
Power phase issues
Vandalised or unsecured distribution boxes
No luck with reporting?
If you can't get through or your issue isn’t being resolved, reach out to your ward councillor or community groups. You can escalate your issue by clicking here for more options.
Source: City of Joburg
Photograph credit: News24 - Waldo Swiegers/Getty Images
Get your community involved
Is there a community-driven group or caring business in your area? A dedicated group of committed people can effectively solve local problems.
Think about starting or joining community groups like a street WhatsApp group, residents' association, or community policing forum (CPF) to get help and to stay informed and involved in local issues.
How to start a residents' association
How to set up a community policing forum
How to set up a neighbourhood watch
How to organise community action
How to use media to create pressure for change
Know your rights – how local government works
It’s important to understand how your local government works so that you can work with them to support what they are doing while your community continues to keep them accountable and deliver services on time. Remember you have a constitutional right to many of the services provided by local government, as well as to accountability and transparency, wherever you live and regardless of how much you earn. It is also where money collected from taxes and rates goes.
Photograph credit: News24 - Waldo Swiegers/Getty Images
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