We have gathered important contact numbers and emails to help you report problems to your local municipality. If you can't get through or feel your report isn’t being logged, try reaching out to your ward councillor or community groups. Stay patient, be polite and always ask for a reference number.

You can make sure our city services work well. It's important to report issues like polluted rivers, potholes, power cuts, water leaks or fallen trees. Following up and taking more steps if needed can help fix these issues. To report issues with the

ENVIRONMENT, the best approach is to contact:

General reporting

Contact National Environmental Crimes & Incidents Hotline

• Call toll free: 0800 205 005 (24 hours)

Air pollution issues you can report

• Factories or businesses with visible air pollution

Contact Mogale City Environmental Management

• Customer care: 0861 664 253
• Call: 011 951 2000
• WhatsApp: 083 787 2814
• Twitter: @MogaleCity
• Email: info@mogalecityenvironment.co.za

Examples of environmental pollution issues you can report

• Chemical dumping
• Construction material dumping
• Sewage leaks
• Water pollution
• Litter
• Refuse dumping

Contact Mogale City Environmental Health

• Customer care: 0861 664 253
• WhatsApp: 083 787 2814
• Call: 011 951 2000
• Twitter: @MogaleCity
• Email: info@mogalecityenvironment.co.za

Examples of noise pollution issues you can report

• Late-night music
• Noise that disturbs well-being

Contact Mogale City Environmental Health

• Customer care: 0861 664 253
• Call: 011 951 2000
• WhatsApp: 083 787 2814
• Twitter: @MogaleCity
• Email: info@mogalecityenvironment.co.za

Examples of pest infestation issues you can report

• Mice and rats
• Cockroaches and termites
• Bed bugs and ants

Contact Mogale City Environmental Health

• Customer care: 0861 664 253
• Call: 011 951 2000
• WhatsApp: 083 787 2814
• Twitter: @MogaleCity
• Email: info@mogalecityenvironment.co.za

When reporting an issue, make sure you get a reference number, let your neighbourhood group know that you have reported the problem and share the reference number with the group.

Remember that if the issue is not fixed, then you and your neighbours should follow up. The more you follow up, the more likely it is to get fixed.

Source: Mogale City Municipality

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph: Maru Attwood