Always ask for a reference number

Report water faults

Contact Silulumanzi (Mbombela’s water utility) 

• Call: 013 752 6839

General reporting to the Mbombela Municipality

• Call centre: 0861 626 6235

• Call: 013 759 9111

• Twitter: @CityofMbombela

• Email: customercare@mbombela.gov.za

Steps for successful reporting

1. Contact your municipality to report the problem.  

2. Stay patient, be polite and always ask for a reference number.

3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.

4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.

Water issues you can report

• Blocked and overflowing sewers/drains

• Check water issues

• Bad water quality

• Water outages water

• Low water pressure

• Leaking municipal pipes

• Need water supply

Sanitation and waste disposal issues you can report

• Street cleaning in CBD, including bus and taxi rank

• Collection and removal of waste from households and businesses

• Recycling of home waste

• Issuing black refuse bags to residents and clear bags for recyclable waste

• Removal of garden refuse and builders' rubble by means of skip services

• Removal of dead animals

• Clearing of debris in cut-off trenches

• Covering of compacted waste with appropriate soil cover

• Grading of access roads

• Composting of garden refuse

• Community toilets: townships/informal settlements

• Illegal dumping

No luck with reporting?

If you can't get through or your issue isn’t being resolved, reach out to your ward councillor or community groups. You can escalate your issue by clicking here for more options.

Get your community involved

Is there a community-driven group or caring business in your area? A dedicated group of committed people can effectively solve local problems.

Think about starting or joining community groups like a street WhatsApp group, residents' association, or community policing forum (CPF) to get help and to stay informed and involved in local issues.

How to start a WhatsApp group

How to start a residents' association

How to set up a community policing forum

How to set up a neighbourhood watch

How to organise community action

How to use media to create pressure for change

Know your rights – how local government works

It’s important to understand how your local government works so that you can work with them to support what they are doing while your community continues to keep them accountable and deliver services on time. Remember you have a constitutional right to many of the services provided by local government, as well as to accountability and transparency, wherever you live and regardless of how much you earn. It is also where money collected from taxes and rates goes.

Source: Mombela Municipality (go to City Services)