Always ask for a reference number

Contact City Power

• Call: 0860 562 874 (press option 2)

• Call: 011 375 5555 (press option 2)

• Report online with the web portal: CityPower Mobi

• Twitter: @CityPowerJhb

Steps for successful reporting

1. Contact City Power to report the problem.  

2. Stay patient, be polite and always ask for a reference number.

3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group. City Power is more likely to react if many people report the same fault.

4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.

Examples of electricity issues you can report

• Unplanned electricity outages

• Broken overhead cables

• Cable explosions

• Equipment damage and exposure

• Broken substations or transformers

• Faulty meters

• Faulty streetlights

• Illegal connections

• Power phase issues

• Vandalised or unsecured distribution boxes

Source: City of Joburg

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph credit: News24 - Waldo Swiegers/Getty Images