How to report safety and security issues in Msunduzi

Always ask for a reference number

Contact emergency services

Emergencies Call 24/7 toll-free: 112
Police Call 24/7 toll-free: 10111
Ambulance 24/7 toll-free: 10177

Contact the Msunduzi Fire Department

Call: 080 003 3911

Contact Pietermaritzburg Police

Call: 033 845 2424

Emergency Reporting

Describe the emergency (fire, injuries, accident, casualty, etc).
Provide the exact location of the incident, including nearby landmarks and streets.
Provide your name and number so emergency services can call you back.
Do not hang up until you are told to.

Report Anonymously with Crime Stop

You can anonymously report criminal activities to Crime Stop. This number may not be used for police emergencies

Call: 08600 10111
WhatsApp: 083 790 0659

Report animal abuse to the Pietermaritzburg SPCA

Call: 033 386 9267

Email: inspectorate@pmbspca.org.za

Connect with your local community policing forum (CPF)

Community policing forums include police officers and community members who work together to fight crime, promote respect for human rights and improve relations between the police and the community

Find your local CPF online: Community Policing Forums South Africa

General Reporting to the Msunduzi Municipality

Call centre: 080 000 1868
Email: municipal.manager@msunduzi.gov.za
Twitter: @MsunduziM

Steps for successful reporting

Contact the relevant office to report the problem.
Stay patient, be polite and always ask for a reference number.
Let your neighbourhood group know that you have reported the problem and share the reference number with the group.
Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.

Examples of crime and safety concerns you can report

Hijackings, assault, housebreaking and other criminal activities
Emergencies that require firefighter or rescue services
Fire hazards
Suspected bombs or explosives
Non-functional or broken streetlights
Overgrown grass that poses a safety risk
Broken CCTV cameras
Lack of accountability by the police
Corruption in the police service
Lack of resources or infrastructure affecting policing in the community

No Luck Reporting?

So now you are tearing your hair out! If you have tried reporting and you can't get through or your issue has still not been resolved, try contacting your local councillor to help. You can find out who that is here

If you have already contacted your councillor and still not having any luck, it's time to get organised! Click here to find out how.

Photograph: Roodepoort Record - Jarryd Westerdale